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TICKETING · ISSUE TRACKING · SUPPORT · MAINTENANCE
Equipment faults, IT problems, customer complaints and system issues all need the same thing: one record, one owner and a clear status until the problem is confirmed fixed. APPEO NEXUS turns every reported issue into a ticket with a priority, attachments, an assignee and a verified close.
15-day free trial for businesses. No credit card required. Register with a business email on your company's own domain; each domain can be used for one trial, and public addresses such as Gmail, Yahoo, Rediff, AOL, Outlook and Hotmail are not accepted. Trial details
THE PROBLEM
A printer fails in accounts, a laptop will not connect in sales, a customer complains about a delayed service visit. Each problem is reported differently: a phone call, a WhatsApp message, a hallway conversation.
Whoever hears about the issue tries to remember it. Some get fixed quickly, some twice by different people, and some never. When the same problem returns a week later, nobody can say what was done the first time.
WHY IT MATTERS
HOW APPEO NEXUS HELPS
Every issue follows the same four steps, with an owner at each stage.
FEATURE WALKTHROUGH
From the ticket form to the dashboard, these are the screens your team will use.
Screens from the APPEO NEXUS app.
A two-person office support team looks after IT equipment, meeting rooms and maintenance for 60 employees. Issues used to arrive by phone and chat, and the team kept a whiteboard that was wiped every Friday.
Now each issue is logged as a ticket with a photo and a priority. The team lead assigns tickets each morning, technicians escalate anything that needs a supplier, and the lead verifies fixes before closing them. When the same projector fails again, the reopened ticket shows exactly what was done last time.
This is an illustrative example, not a customer story. No real company, person or result is described.
COMPARISON
A shared ticket list changes who knows what, and when.
| With APPEO NEXUS | Chats, email and spreadsheets | |
|---|---|---|
| Where issues are reported | One ticket form, web or Android | Calls, chats and conversations |
| Priority | Set on every ticket | Whoever shouts loudest |
| Evidence | Photos and videos attached | Described from memory |
| Ownership | One assignee; reassignment recorded | Unclear |
| Closing | Verified by an admin; reopen if needed | Assumed fixed |
| History | Searchable and exportable | Lost when the chat scrolls away |
FOR SPECIFIC TEAMS
Bugs and requirements, developer task timing and reopened issues are covered on our software bug tracking page.
If your customers report issues to you, see client ticket and issue management.
Compare APPEO NEXUS with Jira, ClickUp, Asana and Trello on the comparison page.
PLANS
Starter: ₹500 per user per month billed annually (₹550 billed monthly), minimum 25 licences, up to 3 projects. Growth: ₹900 billed annually (₹999 billed monthly), minimum 15 licences, up to 5 projects, and adds team chat, meetings, an approval workflow and advanced administrative controls. Enterprise: custom pricing. Every plan is available with a 15-day free trial, and no credit card is required to start. See full pricing.
FAQ
Yes. The ticket workflow suits any team that receives and fixes problems, such as office support, maintenance or customer service, not only software teams.
Yes. The ticket form accepts image and video attachments, so the person fixing the issue can see the problem.
The ticket can be reopened. It keeps its earlier history, so the next person can see what was tried before.
Yes. Ticket lists can be exported, for example for a monthly review.
Yes. Task, request and ticket generation is included in Starter and Growth, and Enterprise is tailored to your organization.
REQUEST A DEMO
Tell us what kinds of issues your team handles and how they are reported today.
Prefer to try it yourself? Start the 15-day free trial with your business email. No credit card required.
START WITH YOUR OWN TEAM
Log the next ten issues your team receives in APPEO NEXUS and follow each one from report to verified fix.
What happens next: choose a plan and licences, enter your company details, verify your business email, then sign in and set up your first project. No credit card is required for the trial, and each business domain can be used for one trial.